Frequently Asked Questions

💬 Frequently Asked Questions – Mami Makes Art

We’ve compiled answers to some of our most common questions to make your shopping experience as smooth as possible. If you have additional questions, feel free to reach out to us at 📧 hello@mamimakesart.com.

📦 Ordering & Shipping

Q: How long does it take to process my order?
A: Each piece is made-to-order with care. Fulfillment typically takes 2–5 business days before shipping.

Q: What are your shipping times?
A: After fulfillment, shipping estimates are:

United States: 3–6 business days
Canada: 4–7 business days
Europe: 5–10 business days
Australia / New Zealand: 10–20 business days
Asia, South America, Africa: 10–25 business days

Q: Do you ship internationally?
A: Yes! We ship to countries including the United States, Canada, Australia, New Zealand, the United Kingdom, most of Europe, parts of Asia, and more. For the full list, see our Shipping Policy.

🔄 Returns & Replacements

Q: Do you accept returns?
A: We accept returns only for defective, damaged, or misprinted items. We do not accept returns for buyer’s remorse or incorrect sizes.

Q: Can I exchange my item for a different size or product?
A: Unfortunately, we do not accept exchanges. All items are made-to-order, so please double-check your order details before purchasing.

Q: What if my item arrives damaged?
A: Please contact us within 30 days of receiving your order with your order number and clear photos of the issue. We will gladly send a free replacement.

🎨 Product Information

Q: Are the posters and canvases high quality?
A: Yes! All of our posters are museum-quality prints made on thick, matte paper. Our canvas prints are premium, ready-to-hang, and made to last.

Q: Do you offer custom sizes?
A: At this time, we offer standard sizes listed on each product page. Custom sizes may be available in the future.

🌐 Privacy & Security

Q: How do you handle my personal information?
A: We value your privacy and protect your information in line with our Privacy Policy. You may have additional rights based on your location.

Q: Can I opt out of targeted advertising?
A: Yes! You can manage your cookie settings on our website or enable Global Privacy Control (GPC) in your browser. For more, see our Privacy Policy.