Return & Refund Policy for Physical Products

πŸ“„ Return & Refund Policy for Physical Products – Mami Makes Art

Effective Date: July 3, 2025

Thank you for shopping with Mami Makes Art. We are committed to providing you with high-quality, made-to-order artwork. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

🌍 Countries Covered

We currently ship to the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States.

βœ… Returns & Replacements

We Accept Returns For:

  • Defective products

  • Damaged items

  • Incorrect items shipped

We Do Not Accept Returns For:

  • Buyer’s remorse (change of mind)

  • Incorrect size, color, or product selected by the customer

  • Customer ordering mistakes

πŸ’‘ Please double-check your order details and size guides before placing your order.

πŸ”„ Exchanges

We do not accept exchanges.
All of our products are custom-made to order and cannot be exchanged for size, color, or product selection errors.

πŸ“… Return Window

Customers must request a return or replacement within 30 days of receiving their product.

πŸ› Product Condition

We only accept returns for new, unused products that are defective or misprinted. Products must be in original condition and packaging.

🚚 Return Method & Shipping

  • Return Method: By mail only.

  • Return Label: We provide a return label (in cases where Printful requires the item to be returned; most defective items are replaced without return).

  • Return Shipping Fee: Covered by Mami Makes Art for defective or misprinted items.

πŸ’° Refunds

We do not offer refunds.
Our solution for qualifying issues is a free replacement.

Refunds will not be issued for:

  • Buyer’s remorse

  • Incorrect address provided by the customer

  • Unclaimed shipments

If a replacement is not possible, a refund may be issued at our discretion.

✏️ Incorrect Address & Unclaimed Shipments

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned due to:

  • An incorrect or incomplete address

  • An unclaimed shipment

πŸ‘‰ The customer will be responsible for reshipment costs.

🌐 International Orders

Customers outside the United States are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or brokerage fees

These fees are not included in product or shipping prices and are collected by your local customs office.
Mami Makes Art is not responsible for these additional charges.

πŸ‡ͺπŸ‡Ί European Union – Right of Withdrawal

Under EU law, customers typically have a 14-day "right of withdrawal." However, this right does not apply to custom-made products.
All Mami Makes Art products are printed on-demand and personalized for each order, and are therefore exempt from the right of withdrawal.

⏳ Processing Time for Returns

We will review and process all return requests within 2–5 business days.
Please provide your order number and clear photos of any issues when contacting us.

πŸ’¬ Contact Us

If you have any questions or need to start a return request, please contact us at:
πŸ“§ hello@mamimakesart.com

βš–οΈ Legal Disclaimer

By placing an order with Mami Makes Art, you agree to this Return & Refund Policy. We reserve the right to update this policy at any time without prior notice.